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M-Commerce in a customer world

A customer focused approach to mobile retailing has led to a high profile invitation for Starfish 360’s m-commerce experts to speak at the new Customer World retail event.

Customer World 2011 will be held on November 1-2 at the Business Design Centre in Islington, London, and aims to reveal, question and plan for the 2010-2020 customer.

As the consumer market-place grows and diversifies, leading industry magazine Retail Week is bringing together over 300 retailers, customer insight experts, consumer psychologists and innovators in both technology and the holistic customer experience for the Customer World 2011.

Chris Brassington, CEO of Starfish 360, says: “M-commerce will be the killer channel over the next decade as well as the glue to bind all the other channels together. We have exciting things to say on the subject, so we’re obviously thrilled to be invited to speak at Customer World 2011.

“Retailers who fail to implement an m-commerce framework for the customer will lose sales to competitors and struggle to survive. And retailers who fail to analyse their customer’s behaviour before introducing a mobile strategy will squander an unmissable opportunity to forge a more personal relationship with their customer.”

Rufus Evison, Customer Insight Director for Starfish 360, adds: “Analytical experience and retail data about your customers has to inform your m-commerce strategy. M-commerce is an incredible opportunity to personalise the retail experience and put the customer at the heart of your decision making.”

Rufus is the ex-Strategy Director for dunnhumby and has a wealth of experience in successful start-ups, consultancy, strategy direction roles and thought leadership. He will be addressing the Customer World retail event from a strategic and tactical point-of-view, from initial concepts through to profitability, based on strong commercial awareness and technical expertise.

Customer World examines practically and creatively how you can draw together consumer insight to inform your strategies, deliver outstanding customer experiences and ultimately grow your business, profits and brand.

For more information and tickets to Customer World 2011 click on www.customer-world.com.

Starfish 360 brings together significant mobile marketing experience from across the industry into a single client engagement and delivery team for the retail industry.

For more information about Starfish 360 please click on www.starfish360.com contact Starfish 360 at info@starfish360.com

For more information please contact us 8/11/2011

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